Emergency Relief, Advice, Information and Referrals

Supporting you with a range of information and services

A safe and welcoming space to seek the assistance you need

How can we help you?

A safe and welcoming space to seek the assistance you need

How can we help you?

Emergency Relief to help you get back on your feet

A black and white drawing of a box filled with food.

Food

We work proactively with OzHarvest and Second Bite along with donations from the community to redistribute bread, non-perishable food items, fresh and frozen food to those in need.

A black and white drawing of a gas can with a handle.

Fuel

With rising living costs, sometimes having enough fuel to get to work or medical appointments can be a struggle. Our emergency relief service can help to get you where you need to go.

A black and white drawing of a house on a white background.

Accommodation

We may be able to assist with short term emergency accommodation, rental subsidies or housing applications.

A black and white drawing of a box filled with food.

Food

We work proactively with OzHarvest and Second Bite along with donations from the community to redistribute bread, non-perishable food items, fresh and frozen food to those in need.

A black and white drawing of a gas can with a handle.

Fuel

With rising living costs, sometimes having enough fuel to get to work or medical appointments can be a struggle. Our emergency relief service can help to get you where you need to go.

A black and white drawing of a house on a white background.

Accommodation

We may be able to assist with short term emergency accommodation, rental subsidies or housing applications.

A black and white icon of a bus and a map.

Transportation

Need to get from A to B for something important but don’t have the funds to get there? Our Emergency Relief program is here to help.

A black and white drawing of a shower head with water coming out of it.

Showers/

Washing

Personal hygiene is important and nobody should ever be in need of a shower or the ability to wash their clothes. If it has been a while since you’ve had a shower or somewhere to wash your clothes, come and see our empathetic team.

A pair of hands holding a cross in a circle.

Medical

Whether you need assistance with paying for medical treatment or important medications or you need help getting to your medical appointments, our team can help you out.

A black and white drawing of a phone with speech bubbles coming out of it.

Phones

Access to a phone is vital for so many essential life situations. If you find yourself without a phone and unable to buy one, our team can help resolve that issue for you.

A black and white icon of a bus and a map.

Transportation

Need to get from A to B for something important but don’t have the funds to get there? Our Emergency Relief program is here to help.

A black and white drawing of a shower head with water coming out of it.

Showers/Washing

Personal hygiene is important and nobody should ever be in need of a shower or the ability to wash their clothes. If it has been a while since you’ve had a shower or somewhere to wash your clothes, come and see our empathetic team.

A pair of hands holding a cross in a circle.

Medical

Whether you need assistance with paying for medical treatment or important medications or you need help getting to your medical appointments, our team can help you out.

A black and white drawing of a phone with speech bubbles coming out of it.

Phones

Access to a phone is vital for so many essential life situations. If you find yourself without a phone and unable to buy one, our team can help resolve that issue for you.

Advice, Information and Referrals

Our team are trained to help connect you with the information and advice you need as well as referring you to the right people. Some of the common areas we can help you with are:

A black and white drawing of a person sitting in front of a laptop computer.

Digital Literacy

The online world can be confusing and overwhelming when you don’t know how to navigate it. Our team are here to help you develop your digital literacy skills through classes, one to one advice, and other resources.

A hand is holding a house in its palm.

Housing

Let us connect you with the appropriate organisations, people, and funding to find temporary or permanent housing for you and your family.

A black and white drawing of a piggy bank with a dollar sign on it.

Financial Literacy

Understanding your finances and how best to manage them is key to creating a life where you thrive rather than just survive. Through one to one support, NILS loans, and connecting you with the appropriate departments, people, and resources, we can help you to develop your financial literacy skills.

A black and white drawing of a person sitting in front of a laptop computer.

Digital Literacy

The online world can be confusing and overwhelming when you don’t know how to navigate it. Our team are here to help you develop your digital literacy skills through classes, one to one advice, and other resources.

A hand is holding a house in its palm.

Housing

Let us connect you with the appropriate organisations, people, and funding to find temporary or permanent housing for you and your family.

A black and white drawing of a piggy bank with a dollar sign on it.

Financial Literacy

Understanding your finances and how best to manage them is key to creating a life where you thrive rather than just survive. Through one to one support, NILS loans, and connecting you with the appropriate departments, people, and resources, we can help you to develop your financial literacy skills.

A pair of hands holding a heart with a heartbeat on it.

Health

Whether you are experiencing physical or mental health issues, our team have the connections to refer you to so you can get the help you need. We can also help you access funding if you are struggling to cover your medical expenses.

A black and white drawing of a handshake with a heart in the middle.

Relationships

Navigating relationships can be difficult at times and that’s why our team are trained to connect you with the support you need when you need it. Whether it’s relationship counselling, family court services, or something else, come and speak to our friendly team.

A black and white icon of a cell phone with gears and a heart in a speech bubble.

Services Australia

Dealing with Services Australia is not always easy. Our staff know how the Services Australia system works and can help you to navigate it with one to one appointments providing advice and digital literacy skills.

A pair of hands holding a heart with a heartbeat on it.

Health

Whether you are experiencing physical or mental health issues, our team have the connections to refer you to so you can get the help you need. We can also help you access funding if you are struggling to cover your medical expenses.

A black and white drawing of a handshake with a heart in the middle.

Relationships

Navigating relationships can be difficult at times and that’s why our team are trained to connect you with the support you need when you need it. Whether it’s relationship counselling, family court services, or something else, come and speak to our friendly team.

A black and white icon of a cell phone with gears and a heart in a speech bubble.

Services Australia

Dealing with Services Australia is not always easy. Our staff know how the Services Australia system works and can help you to navigate it with one to one appointments providing advice and digital literacy skills.

Here’s what the Community Says about Port Douglas Neighbourhood Centre

“The PDNC played a significant role in supporting the community, other providers & Council in the Cyclone Jasper response. Great leadership & team effort all round ✨”

– Paula

“I can't thank you enough for all the work, help you and the Neighbourhood Centre have given me 🙏. All the work you have done on the bloody computer and phone calls etc, etc 👍, you are Tops Girl.”

– Gregg

“Your staff member came to us like a ray of sunshine and has changed so many of our clients and locals lives since. I have had clients in tears, overwhelmed and in shock at the assistance she was able to offer. Whether it be a simple voucher for petrol or food up to replacement of damaged goods from Cyclone Jasper and major flooding that occurred in this area. Her compassion for people in need was so evident that even the most anti-social of people were put at ease with her. Her empathy, knowledge and support are outstanding and her countenance with people in the most difficult situations is admirable.”

- Donna

“Compassion, friendship, understanding and respect are your gift to me. Thank you from the bottom of my heart.” 

- Stephen

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